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We only grow when you grow. No hidden fees. Change or cancel any time.
Applies to the Done-for-you (Pro Plus) plan, where the Upnova team builds your setup.
14-day money-back guarantee
For full details and eligibility on refunds, see the money-back terms in our terms and conditions.
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Frequently asked questions
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Every two weeks, our data team reviews the performance of your upsells and sends you a detailed report. If there's room for improvement, we'll optimize everything for you—leveraging our data insights and deep expertise in upselling.
Once you're ready to launch your upsells using Upnova, you have the option to book a meeting with our team of experts. In this session, we'll review your upsells, ensure everything is set up correctly from a technical standpoint, and make sure the cart and upsell offers look beautiful, seamless, and perfectly on-brand in your store.
Our data team will analyze (and visualize) your store's data to learn about your customers' shopping behavior. Then we will come up with upsell offers that incentivize your customers to buy more than what they're doing now.
Our 14-day money-back guarantee covers the Done-for-you (Pro Plus) plan, where the Upnova team builds your setup. If you decide Upnova isn't for you within 14 days, contact us at [email protected] for a full refund, no questions asked. To qualify for the refund, your store must be live with the setup for at least 3 days.
Of course, the result varies between different brands, traffic and seasons. For the brands on the Pro+ plans, where we're involved in the decision making process, we aim to boost AOV by at least 10% - 20% within 14 days after going live. On the Pro+ plan, our team will run an evaluation analysis with the data collected after going live to readjust the upsell offers for a better AOV result.
Unlike other upsell apps in the Shopify space, we focus exclusively on the pre-purchase upsell experience. Upnova includes every upsell strategy you'll ever need—free gift with purchase, mix & match bundling, product volume discounts, buy X get Y, and more. Our all-in-one approach also empowers brands to make smarter upsell decisions based on their store's data, continuously refining strategies for maximum AOV optimization.
No you don't. Upnova will automatically adapt its design & layout to fit your store's theme. There maybe some code conflicts if you have a custom theme but our developer team will help you resolve it free of charge. With Upnova, we will make sure your upsell experience is 100% smooth and error-free.
For any technical support, you can reach us via the chat box inside the Upnova app. For Pro and Pro+ plan, we will have a direct customer success manager's contact who will help you with your upsell performance.
Post-purchase is not our priority right now. We recommend AfterSell or Reconvert as they work well with Upnova and very affordable solutions.
